Help Center
Clear answers for planning and travel.
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Booking
Can I book a transfer to the airport?
Yes. Select the airport as your destination during booking and complete your reservation.
How do I change my pickup or drop-off location?
If plans change, contact our Customer Service via chat or email at [email protected]. Additional charges may apply if the routing changes.
How do I change the number of passengers on my booking?
Our team can update the passenger count for you. If the group grows, we may need to upgrade the vehicle class, which can adjust the price.
Can you accommodate travelers with special needs?
Yes. Please note any mobility, vision, or hearing needs, service animals, or assistive devices in the Special requests/Notes field. For larger items such as a foldable wheelchair, include dimensions so we can confirm fit.
My travel group is arriving on different flights. How should I book?
We recommend separate bookings for each arrival. Alternatively, you may enter the last arrival's flight details, but delays can affect pickup timing.
What pickup time should I choose for an airport departure?
Plan to arrive at the airport at least 2 hours before departure. Add a 20% buffer to the estimated transfer time (for example, 30 minutes becomes 36 minutes).
I have a discount code. How do I apply it?
Enter the code in the Price Calculation field during booking. Your price updates automatically.
How can I receive a discount code?
Discount codes are issued during promotions or by request for new bookings. Check your email or contact us if you believe you should have one.
Can I reserve without a credit card?
Yes. Some routes allow cash payment at the final step. Availability depends on the route.
Can minors travel alone?
No. Minors must travel with at least one adult.
How can I request a quote?
After entering your route, date, and passenger count, select Request if a price is unavailable and submit the form.
How can I book after requesting a quote?
Use the link provided, complete the booking form, and submit. We will confirm and email your booking confirmation.
How do I make or cancel a transfer booking?
Contact us directly at [email protected] for assistance with new bookings or cancellations.
How will I know my booking is confirmed?
You will receive a confirmation email. Some services take up to 12 hours to process; most are confirmed within 2 hours.
Will I be charged if my flight is delayed?
Flight delays up to 8 hours for the specified flight do not incur extra charges.